Salesforce expands Agentforce 360 with new AI features to close context gap for agents. Partners can now develop own products.

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

The next release of Agentforce will provide a platform for building, deploying, and controlling agents to power the agentic enterprise, with Slack as the front end. Salesforce has announced a new ...